Privacy policy

We take your privacy seriously. This Privacy Policy explains how Ray Ward Gunsmith (“we”, “us”, “our”) collects, uses, and protects your personal information when you use our website raywardgunsmith.co.uk.

We are committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using our website, you agree to the practices described in this Privacy Policy.

Ray Ward Gunsmith
Unit 27 Bluebell Business Park
Sheffield Park
East Sussex
TN22 3HQ

Contact Email: contact@raywardgunsmith.com
Data Controller: Ray Ward Gunsmith

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• Name
• Billing and delivery address
• Phone number
• Email address
• Payment details (processed securely by our payment provider)
• Order history and transaction information
• Technical data such as IP address, browser type, device information, pages visited, and usage patterns
• Cookie data (see Section 10)

We only collect information necessary to process your order, respond to enquiries, and operate our website securely.

We use your personal data to:

• Process and fulfil orders
• Communicate with you about your order or enquiries
• Provide customer support
• Improve our website and services
• Maintain security and prevent fraud
• Comply with legal and regulatory obligations

We will not send marketing emails unless you have explicitly opted in.

We process your personal data under the following legal bases:

• Contract: To fulfil your order or respond to enquiries
• Legitimate interests: Website security, analytics, and business operations
• Consent: When you agree to optional cookies or marketing communications
• Legal obligation: When required by UK law

Credit and debit card details are processed securely through our payment provider. We do not store full card details on our servers.

We may share your information with:

• Payment processors
• Website hosting and IT service providers
• Delivery and courier services
• Professional advisers (legal, accounting)
• Regulatory authorities when required by law

We never sell your personal information.

We retain personal data only as long as necessary for

• Fulfilling orders
• Meeting legal, tax, and accounting requirements
• Resolving disputes or enforcing agreements

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your data (where legally permissible)
• Restrict or object to processing
• Request data portability
• Withdraw consent at any time (for consent‑based processing)

To exercise any of these rights, contact us at contact@raywardgunsmith.com.

We use cookies and similar technologies to:

• Improve website performance
• Analyse visitor behaviour
• Store your preferences
• Support essential website functions

By continuing to use our website without adjusting your browser settings, you consent to our use of cookies.

You can disable cookies in your browser, but some features may not function correctly.

We may collect non‑personal, aggregated statistics about visitor behaviour (e.g., page views, traffic patterns). This information may be shared with third parties but does not include personally identifiable data.

We use appropriate technical and organisational measures to protect your personal information. However, no method of online transmission or electronic storage is completely secure. We take reasonable steps to safeguard your data but cannot guarantee absolute security.

Our website may contain links to external websites. We are not responsible for the content, privacy practices, or security of third‑party sites. We recommend reviewing the privacy policies of any external sites you visit.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Revised” date. Continued use of the website after changes indicates your acceptance of the updated policy.

To check or update the information we hold about you, or to contact us regarding this Privacy Policy, please email:
contact@raywardgunsmith.com